Description
The TicketConfig component will be the blueprint for your Tickets.
Implementation
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Present in the TicketTemplate by default.
Properties
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Template: Component allowing to customize the Template slot of a Ticket (which defines the ticket structure)
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Id: Component allowing to customize the Id slot of a Ticket (to assure unique id)
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Title: Component allowing to customize the Title slot of a Ticket (human short description)
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TicketStatus: Component allowing to customize the TicketStatus slot of a Ticket (to track ticket progress)
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TicketState: Component allowing to customize the TicketState slot of a Ticket (if the ticket is active or archived)
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CreationDate: Component allowing to customize the CreationDate slot of a Ticket (timestamp of ticket creation in the station)
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LastUpdate: Component allowing to customize the LastUpdate slot of a Ticket (timestamp of any change for ticket)
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ClosedDate: Component allowing to customize the ClosedDate slot of a Ticket (timestamp of ticket creation in archive database)
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Scope: Component allowing to customize the Scope slot of a Ticket (targeted element concerned by the ticket)
Some of these properties (or their children) will have the executeOnChange flag. Do not remove it, it is used for internal logic.